Tales from the World of Retail

Thursday, November 15, 2007

Burn on the Boss!

Two weeks ago we received a shipment from company N. Before we can tag a shipment and put it out on the floor, we need paperwork from the bosses. Usually paperwork shows up pretty quickly, but sometimes it takes a while. On the Monday after we received that shipment, I sent up a list to the bosses of shipments we still needed paperwork for. Company N was at the top of the list. It put it first because I thought it was an important shipment and I figured they'd want it out on the floor asap.

By Monday afternoon we had paperwork for a couple of the shipments on my list, but not company N. Thursday and Friday are my days off, and when I came in on Saturday, I was surprised that we still hadn't received paperwork for N.

In the early afternoon, my boss brought down paperwork for company N. When he handed it to me, I said (in a light-hearted way), "Finally! I've been waiting for that."

He said, "You know, you can always send us a note asking for paperwork for a shipment."

I replied, "I did. On Monday."

"Oh. Hmmm... Yes, I think I remember that..."

Burn!

Friday, November 09, 2007

A Phone Call.....

customer: My husband is nearby. Can I pre-pay and have you wrap it so he can just run in and pick it up?

me: We can wrap it, and he can pay when he picks it up because --

customer: Well, let's see if you have the item first.



Is it just me, or should she have asked if we have the item before going through the pre-pay/wrap rigamarole?

Monday, November 05, 2007

Back By Popular Demand...

Or, at least, by the fact that Pedicularis asked me if I was dropping this blog. I have been totally slacking lately, sorry!


Here's a new story:

A customer was picking out an expensive (~$50) item. Before purchasing it, he carefully inspected it for any flaws. This was normal. In fact, I would do the same thing. What made it weird was the fact that he clearly hadn't washed his hair in a week, hadn't shaved in days, and was wearing a stained shirt. I would have thought that someone so slovenly about his appearance wouldn't be so picky!